Confirm that the fireplace is installed on the electrically appropriate circuit.
Dimplex electric fireplace fan not working.
If your electric fireplace heater won t turn on won t heat or the fan is blowing cold air.
Please change the light bulbs.
If the heat turns on there is not a power issue.
Please select your product category to go to the relevant troubleshooter.
The remote control may need to be initialized with the stove.
Always use properly grounded fused and polarized outlets.
It needs to be a 15 amp dedicated circuit.
We hope nothing ever goes wrong with your dimplex product but in case it does here you will find a collection of product troubleshooters that will help you resolve a number of issues with your product.
If your unit is equipped with a purifier the fan will run continuously only if the 3 position switch is in the purifier fan position.
Ensure that the fireplace is plugged in and turned on at the wall.
Here are some typical problems and solutions to check if your unit isn t working properly.
Dedicated means no other outlets or fixtures are sharing the same circuit breaker.
Make sure the heater is the only appliance on the circuit.
Check to ensure the batteries are working and replace if required.
Ensure that the main power switch on the fireplace is turned on.
It is possible that there could be a problem with the wiring such as a loose wire causing a dead short and resulting in the breaker tripping or the fuse to blow.
Not to fret electric fireplaces are fairly straightforward devices and there s probably a logical reason the heat or flames may not be working.
If the unit does not turn on please make sure the heat switch is activated.
Check this detail if the breaker kicks off every time you turn the unit on.
If the switch does not stop the fan then the switch may need to be replaced.